Frequently asked questions

What is Prime Tracers Difference?

Prime Tracers is a skip tracing service that provides accurate and up-to-date contact information for property owners. Our services help real estate investors, wholesalers, and other professionals connect with homeowners via text, email, or cold calling.

How accurate is Prime Tracers' skip tracing?

We achieve an industry-leading accuracy rate of 80%+ on our skip tracing lists, ensuring you reach the right contacts faster and more efficiently.

Do you provide property lists?

No, Prime Tracers does not pull property lists. However, we specialize in enhancing your existing lists by offering accurate skip tracing to find property owners’ contact details.

Exciting updates are coming soon! Starting early Q1 2025, you'll be able to build custom property lists with detailed property information, comps, and over 200 filters—perfect for targeting leads and skip tracing directly from your dashboard.

Is there a subscription plan, or do I pay as I go?

Prime Tracers offers a pay-as-you-go service with no hidden fees, making it the most cost-effective option in the market.

What are credits?

Our credit system is based on successful contact appends. This means you only use a credit when our system successfully locates and adds new contact information to a record. One credit allows you to enrich one record with new contact details. For instance, if you skip trace one record and we find multiple phone numbers, it's still considered one successful append and uses just one credit.

How do I upload my property lists for skip tracing?

Simply log into your account, upload your file in CSV format, and our system will process it. Once complete, you’ll receive a detailed list of verified contact information.

In column mapping, what are the differences between the 'Multiple Phone Numbers' and 'Mobile Numbers Only' options?

Multiple Phone Numbers: Choose this option to receive up to three phone numbers for each record. These numbers are ranked by our system, with the most reliable contact number listed first.
Mobile Numbers Only: Select this option to receive only one mobile phone number per record. This is the recommended option for SMS text message campaigns.

What types of contact details will I receive?

You’ll receive phone numbers, email addresses, and other available contact information for property owners.

How long does it take to process a list?

Our turnaround time is fast! Most lists are processed and available for download within a few minutes, depending on the list size. You can navigate away from the page while your list is processing and upload multiple files in tandem if need be.

Can Prime Tracers be used for lenders or investigators looking for contact information?

Absolutely! Prime Tracers is an invaluable tool for lenders, private investigators, and businesses across industries seeking accurate contact details for lead generation or outreach. We have helped other businesses such as RE asset managers, solar sales, insurance sales, you name it! Whether you're locating borrowers, tracing assets, or building lead lists, our service delivers reliable data to help you connect effectively.

Why should I choose Prime Tracers over competitors?

Prime Tracers stands out for:

  • Industry-Leading Accuracy (80%+ match rate).
  • No subscription required — pay only for what you need.
  • Fast processing times.
  • Transparent pricing with no hidden fees.
  • Trusted by real estate professionals and other industries nationwide.
  • 1-on-1 support to help you get the most out of your marketing efforts.

How do I get started?

Getting started is easy!

  1. Sign up on our website.
  2. Purchase skip tracing credits.
  3. Upload your list and let us do the rest!

What should my list look like to get the best results?

The most common issues we encounter with user-submitted lists are incorrect or missing column headers or poorly formatted column data. We've provided a step-by-step guide below to help you format your list correctly before uploading it. By following these tips, you'll ensure the most accurate contact information is appended while avoiding common formatting errors:

What kind of support does Prime Tracers offer?

We provide 1-on-1 consultations with one of our lead specialists, to help you optimize your marketing strategy and make the most out of your lists.

Are there refunds if I’m not satisfied?

While our accuracy is top-notch, if you experience any issues, contact our support team, and we’ll work with you to resolve them quickly.